Frequently Asked Questions
How far in advance should I schedule my trip?
It’s best to schedule your trip at least 48 to 72 hours in advance to ensure availability. However, we always do our best to accommodate last-minute requests.
Can I bring someone with me?
Yes, a caregiver or family member is welcome to ride with you. Please let us know in advance so we can plan accordingly.
Can I bring my service animal with me?
Service animals under 15 pounds are welcome with service animal papers. All service animals must have proper restraints or carriers for the safety of the animal and passengers.
What if I need to cancel my trip?
We understand that plans change. Please notify us at least 24 hours in advance if you need to cancel or reschedule.
If not cancelled within 24 hours there is 50% cancellation fee of the original quote.
How much do your services cost?
Pricing depends on distance, location, and specific needs. Please contact us directly or book online for a personalized quote.
How do I book a trip?
You can book by phone, email, or through our online booking form. We’ll confirm all details with you once your trip is scheduled.
How do you ensure passenger safety?
All drivers are trained, background-checked, and CPR-certified. Vehicles are regularly inspected, cleaned, and equipped for medical transportation.
How do I provide feedback about my trip?
We value your feedback. After your trip, you’ll receive a short survey, or you can reach out directly via email or phone.
Can I schedule recurring trips?
Absolutely. If you need regular transportation for appointments like dialysis or physical therapy, we can create a recurring schedule.
What if I need transportation outside of regular business hours?
We offer after-hours and weekend transportation upon request. Please schedule in advance to ensure availability.
Will insurance pay for my transportation?
Currently, we are unable to bill insurance directly. However, we do provide detailed invoices that may be used for potential reimbursement through your insurance provider.
How do payments work?
We require advance payment by guests, families, or partner facilities. Payment details will be confirmed at the time of booking.
We accept all major credit cards.
Do you help people up stairs and/or into their homes?
We don’t assist with stairs or in-home mobility (due to insurance limitations), however please contact us to see what arrangements are possible for your unique situation. We will find a solution that safely gets you to where you need to be.